Redmond Eye Doctors fulfills its vision to open at new location
By SAMANTHA PAK
Redmond Reporter Reporter
November 2, 2012 · 11:11 AM
It may have taken half a decade, but Redmond Eye Doctors is finally in its new downtown location at 8630 164th Ave. N.E., Suite 100.
The move was a five-year process that began shortly after owner Rania Montecillo bought the practice in 2007 from former owner Jeffery Forrey, who had retired that year.
“And then we grew and so we decided we needed to expand,” Montecillo said about what prompted the move.
She said Redmond Eye Doctors, which has been in business for about 25 years, has grown about 20 percent since she bought it and they now see about 3,000 patients. Before buying the practice from Forrey, Montecillo was already working at the practice as a doctor. She is one of two doctors currently at the practice — the second is Robin Gouin. Their patients range from 6 months to 102 years, which Montecillo loves.
“It’s very fun actually,” she said. “I enjoy it. It keeps me on my toes.”
Montecillo said the new 3,400-square-foot space is three times bigger than their previous 1,200-square-foot space, which is located about a block south of the new building on Northeast 85th Street. With this additional space, she said she and Gouin will now be able to practice simultaneously whereas they used to split their hours because there was limited space in their former office. Montecillo said this will offer patients more hours and flexibility to see their doctor, adding that they plan to bring in more doctors eventually.
In addition to more doctor availability, the new space will allow Redmond Eye Doctors to update and expand in the technology arena, as well, because they now have the space to bring in the latest equipment. The practice has also doubled its optical space, giving patients a wider selection of frames to choose from — including large and petite frames and brands ranging from J. Lo and Juicy Couture to Coach and Banana Republic to Nike and Converse.
Optician Dana Critchlow said one of the things she enjoys about her job is witnessing that moment when people see themselves in the right pair of glasses for the first time.
Although Critchlow’s job is to fit people for glasses, she is cross trained to be able to pitch in and help in other areas — just as most of the staff in the office is. This allows the practice to run more efficiently.
Critchlow, who commutes from Snohomish to work, added that Redmond Eye Doctors is also a place people feel good about working there.
“It’s like family and that’s what we want (for) our patients,” she said. “To be comfortable.”
Business manager Melanie Limtiaco agreed. She said they don’t want the office to feel like a clinic. They want people to feel welcome while receiving high-quality care.
This focus on customer service shows not just in staff behavior and attitude, but in the new office’s design, as well, which includes a large front lobby with couches to relax on and large windows to let in plenty of natural light.
Limtiaco said the new office’s design has been Montecillo’s vision from the beginning and never changed.
“She stuck to it,” Limtiaco said.
Redmond Eye Doctors occupies the bottom floor of the new building, which Montecillo had built specifically for the expansion, but the top floor is still available. She said there are 9,000 square feet available that can be split however the tenant wants or occupied in its entirety. The building is a Class A medical building, which means day surgeries could be performed, and Montecillo said she would like to see the top floor occupied by other medical practices.Contact Redmond Reporter Reporter Samantha Pak at firstname.lastname@example.org or 425-867-0353, ext. 5052.