EvergreenHealth earns nationally recognized Consumer Choice Award for the Puget Sound region

EvergreenHealth announced it has earned a Consumer Choice Award for its high-rated quality and patient experience by National Research Corporation, a nationally trusted data research firm, which places EvergreenHealth as one of two top-performing hospitals in the Puget Sound area based on consumer feedback.

Kirkland-based EvergreenHealth and its network of primary, urgent and emergency care centers — including one in Redmond — share the award with other institutions, including Seattle-based Swedish Medical Center in the Seattle-Bellevue-Everett market, and other health-care leaders like the Mayo Clinic in Rochester, Minn., and Cedars-Sinai in Los Angeles.

The 17th annual National Research Consumer Choice Award recognizes exemplary performance in hospitals across the country by compiling a range of data collected by surveys of primary health-care decision-makers in 270,000 households nationwide. Respondents identify the hospitals in their area that they think offer the best quality and image and care from best teams of doctors and nurses. This year EvergreenHealth is a recipient in the Seattle market, which includes Snohomish and King counties.

“The highest honor we earn is our patients’ trust and preference for the care we provide at EvergreenHealth,” said EvergreenHealth CEO Bob Malte. “We’re committed to serving our families and recognize our providers, staff and volunteers for their skill and dedication to exceptional patient care and service, and for keeping the voice of the patient at the center of all we do.”

Hospitals are recognized for high marks within consumer perceptions on multiple quality and image ratings collected by National Research over an 11-month survey period.

National Research analyzes consumer-reported data, which names 3,200 hospitals across the country and ranks the highest-performing institutions in markets defined by the U.S. Census Bureau, and publishes the winning hospitals in an annual report in Modern Healthcare magazine.

“Customer-centric care is based on the notion of extending patient-centered care to all health-care consumers who are taking the initiative with their health-care decisions and demanding higher quality. It advocates an all-inclusive, cross-continuum view of care experiences for all health-care participants and stakeholders,” said Susan L. Henricks, president and chief operating officer for National Research Corporation. “The goal of this empowering movement and quality improvement initiatives from providers is to provide better outcomes — and create positive consumer perceptions. The Consumer Choice Awards recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image.”

This award complements other EvergreenHealth achievements including two consecutive HealthGrades Outstanding Patient Experience Awards, ranking EvergreenHealth in the top 10 percent of hospitals nationwide. In 2012, HealthGrades also named EvergreenHealth a Distinguished Hospital for Clinical Excellence for the fourth consecutive year. Additionally, the hospital was named second in the state of Washington for Patient Safety by Consumer Reports.

National Research Corporation (NASDAQ: NRCI) has been at the forefront of patient-centered care for more than 30 years. Today the company’s focus on empowering customer-centric health care across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents and other stakeholders.


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