'Blacklisted' by Microsoft? An open letter to Steve Ballmer
November 25, 2009 · Updated 10:33 AM
This is an open letter to the corporate management of Microsoft, since it is apparent, my direct correspondence to Microsoft CEO Mr. Steve Ballmer has gone unanswered.
I am angry and frustrated that Microsoft has the ability to internally “Blacklist” an individual from purchasing a product direct from their Microsoft online store without explaining why. This smells of “McCarthyism.”
In June 2009, I submitted information to purchase a Windows 7 upgrade at a reduced price. In October, I was told repeatedly that I could not purchase the upgrade as I was “Blacklisted.” After talking to several Microsoft employees, no one could tell me how or why I was on such a list.
I contacted my credit card company and even ordered a credit check through Transunion, both of which were reporting no problems on their end in regards to my credit.
One Microsoft employee actually told me I was on the Department of Commerce Blacklist. I contacted this agency and was advised that they do not have a “Blacklist,” however, they do maintain a “Denied Persons List.”
This list is for exporting goods only and nothing even similar to my name was listed. When I re-contacted the Microsoft employee, he advised me to contact my Congressman to resolve the issue.
Mr. Ballmer, I would like this resolved immediately and I would like to know how and why I was placed on this Microsoft internal “Blacklist.” Furthermore, no one should have to go through everything I have to resolve this issue. At no time was I allowed to speak to a supervisor and no one could nor would resolve the problem ... this needs to be fixed.
John Thompson, Newport, NC