A construction crew working on the Redmond Way Stormwater Treatment Facility project on Saturday cut through fiber and copper cables and disrupted Frontier Communications FiOS and copper services for phone, television and hi-speed Internet, as well as some 911 services.

The crew caused the outage at 15802 Bear Creek Parkway at the corner of Bear Creek Parkway and Redmond Way, affecting about 6,000 residential and business customers.

The outage began at about 10 a.m. on Saturday and Frontier repair crews restored 911 services by 7 a.m. on Sunday. As of Tuesday afternoon, Frontier has restored 99 percent of FiOS broadband, TV and phone services and they expect to have full restoration by later today, according to Vicky Oxley, Frontier’s Washington vice president and general manager.

Copper-wired areas have not been restored and will start seeing relief this evening, with the restoral process going into the weekend, Oxley said. Updates will be available at www.frontier.com.

“Frontier understands the importance of staying connected. We appreciate our customers’ patience as we work around the clock to restore services to the Redmond community,” she said. “Frontier will continue to bring in temporary facilities and equipment to the impacted areas of Redmond until every customer has service fully restored. In addition, Frontier will be proactively issuing bill credits for the days customers go without service.”

Frontier crews have been working around the clock since Saturday morning to restore copper services to customers and “We continue to work closely with city officials to ensure understanding about the progress,” Oxley said.

Frontier is still trying to assess the extent of the damage in copper/DSL areas. Some commercial customers have been temporarily moved to FiOS or Satellite Broadband service, to minimize impact on their business, and plans to install more systems. Frontier has also deployed a public access Wi-Fi mesh network in the downtown corridor from 161st Avenue Northeast to 166th Avenue Northeast along Redmond Way and Cleveland Street so locals can access the Internet while further repair is being done.

One Reporter reader said her television, Internet and phone services were restored on Monday morning. The reader added that she and her husband were shopping on Saturday night at QFC across from the construction site, and a cashier said so many people came into the store for cash — since many of the downtown ATMs were down — that she had to stop distributing money.

“The City of Redmond continues to work with Frontier to restore service. The closure of Redmond Way previously scheduled for this weekend, Sept. 26-29, will not take place until a later date,” said Anne Marie Peacock, communications specialist for the city, regarding a second round of construction on the Redmond Way Stormwater Treatment Facility project.

The Reporter will update this story when more details become available.