Frontier Communications will host a community meeting this evening to address the FiOS and copper hi-speed Internet, phone and television outages to 6,000 residential and business customers in Redmond.

There will be a general question-and-answer session at 3:30 p.m. and the meeting will begin at 6:30 p.m. at the Redmond Community Center, 16600 N.E. 80th St.

Over at the Economic Research Institute (ERI) office in the 8500 block of 164th Avenue Northeast, their 10 employees usually communicate with their other offices in Everett and Bellingham via the Ethernet over copper through Frontier. Since they’re not able to connect on Ethernet for now, employees are interacting by phone and email.

“You can imagine our pain,” said ERI’s Sam Gilliss. “There’s a number of servers that can’t communicate — it’s a nightmare for us. We’re still down and there’s no ETA.”

ERI’s Redmond data center — which tracks wage and salary information for private and public organizations through published reports and software database products — remains in contact with its customers via the Internet through several other providers.

As of this afternoon, Frontier’s Vicky Oxley said that 100 percent of FiOS services had been restored, but no copper services, following Saturday morning’s outage that began when construction crews cut through fiber and copper cables while working on the Redmond Way Stormwater Treatment Facility project at 15802 Bear Creek Parkway at the corner of Bear Creek Parkway and Redmond Way.

Frontier began working on restoring copper services last night and Oxley said the process could last into the weekend. Updates will be available at www.frontier.com. A dedicated toll-free number has been established at (800) 922-1492 so customers can reach a local member of Frontier’s Customer Care Team and receive the latest update.

According to Jim Becker, the outage affected his daughter Shana Becker’s coffee stand, Cascade Grind in the 8000 block of 161st Avenue Northeast, and she had been turning away business since she couldn’t accept credit cards with the terminal down.

“Yesterday, after contacting Frontier and again getting no ETA on the fix from them, out of necessity we changed her service over to Verizon LTE and she is back in business now,” Jim said.

One reader wrote on the Reporter website comments section that she couldn’t operate her business without the service she pays for. Another reader noted on the site that his service came back up on Monday, but then went down again that night.

“Frontier Communications continues to work diligently to restore services in the Redmond area,” Oxley said.

Oxley, Frontier’s Western Washington vice president and general manager, plans to host the meeting with Frontier’s West Region President Melinda White, Frontier’s West Region Vice President of Engineering Brian Peterson and Frontier General Manager Bret Larsen.

They will recap the current situation, discuss progress made since the incident, the resolution and next steps.

Frontier has deployed a Wi-Fi network in downtown Redmond along the corridor between 161st Avenue Northeast to 166th Avenue Northeast and Redmond Way to Cleveland Street for businesses and residents who reside in copper-wired areas.

“Frontier’s No. 1 goal is to keep our customers and the community updated on our progress. We have posted information on social media, to our website, through press releases and local media. We appreciate our customers’ patience as we employ all resources available to communicate with those impacted and fully restore communications to the Redmond community,” Oxley said this afternoon.