The mayor and city council celebrated the opening of the new Redmond City Hall Customer Service Center prior to a recent council meeting. Construction on the first-floor customer service desk started in September 2017. The new Customer Service Center desk will assist city hall visitors with processing financial transactions, obtaining business licenses, being directly connected to the appropriate staff for permitting and other needs or receiving information regarding city matters.

In addition to the new desk, a virtual service center called “Your Redmond” is anticipated to launch in the next six weeks. The virtual service center will be accessible on the city’s website, mobile phones and portable devices. Residents can report issues, make requests, find answers to common questions and stay updated on city news topics. This virtual “Your Redmond” solution will also allow for more self-service options, automated reporting, general communication and status updates. Once live, residents can download the virtual service center app by visiting the Apple app or the Google Play stores and searching for the “Your Redmond” app.

“We are happy the city’s priority to enhance our customer service request and delivery model will soon be realized,” said Mayor John Marchione. “The improvements we have committed to making will result in easier accessibility, better automation and more efficient self-service options.”

With the Customer Service Center desk now complete, phase two of the project began with the construction of seven first-floor conference rooms. These spaces will allow residents, businesses, contractors and others conducting business with city staff to have easier access to meeting spaces.